Responsibilities:

• Responsible for preparing business requirements, issuance project documentation

• Focuses on timely and accurate delivery of business requirements

• Determines changes in the processes, analyzes complex and variable issues with significantly impact to Ops processes

• Demonstrates high level of diligence, motivation and organizational skills.

• Establishes and maintains close working relationship with internal clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner

• Embarks on continuous on the job training for end to end product knowledge.

• Maintains a strong culture of risk and controls in the team through various processes and check points. Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed

• Acts as SME to senior stakeholders and /or other team members

Qualifications:

• 2-5 years of experience in documenting business requirements in various methodologies (preferably related to Account Opening, Maintenance and Cash products)

• Experience in supporting UAT and other project phases

• Proficient knowledge of English (written and spoken)

• Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills

• Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile

• Proficient in Microsoft Office Applications

• Proficient in handling urgent and escalation cases and manage client and internal team expectations

What we offer:

• Competitive salary connected with annual salary review and discretionary annual performance bonus

• Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)

• Hybrid model of work – from modern offices and from home, flexible working hours

• Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with

• Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)

• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas

• Unlimited development opportunities within Citi global network.

• Exposure to a wide range of internal stakeholders as well as to senior management

#LI-AM6

Job Family Group:

Customer Service

Job Family:

Institutional Client Onboarding

Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.