Job Information
MUFG Analyst, Desktop Support Engineer in Singapore
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
This is a Dealing Desktop support position in the Dealing Support team. The staff will report to the Team lead , he will work closely with all technology teams across the organisation.
Responsibilities
Contribute to the overall success of the Dealing Room Support, ensuring specific individual goals, plans; initiatives are executed/delivered in support of the team’s business strategies and objectives. Ensure all activities conducted are compliant with governing regulations, internal policies, and procedures
First and second level technical system support to all production systems being used by the users
Manage and maintain the currency of all issues in a manner which provides high quality support services to its users
Manage and provide technical support on any trading and market system including Refinitiv/ Thomson Reuters, Bloomberg, EBS, etc
Manage and responsible for Refinitiv market data access and Bloomberg SID reporting for users billing, etc
Manage and responsible for trading phone and voice recording system, etc
Manage and responsible for System asset ledger related to treasury system and system access
Liaise with second and third level support when applicable and provide recommendations to management with regards to resolution
Provide effective day-to-day end user technical support to all the trade floor users on production systems including PCs, printers, application and trading phone systems
Perform PC refresh, plan and deploy for new hire, installation of equipment, PC moves service request within SLA and ensure assets tracking is updated
Record and maintain assets inventory system
Must accurately record, update ticket in ITSM system
Prepare and update technical documentation
Determine the best solution based on the issue and details provided by users
Identify and escalate business and technical challenges
Communicate with other technical teams, clients and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all times
To succeed in this role, the staff needs to have strong end-to-end knowledge of dealing rooms/trade floor support, infrastructure, market data and management
Qualifications
Degree in Computer Science or a related technical discipline
Candidate must have 3-5 years of technical work experience
One to two years of trade floor support experience is preferred
Requirement
Min 3 years Experienced and skilled working with Wintel desktops/laptop/Thin client/Virtual Desktop/Corporate Mobile phone
Experience in 1st level support in the end user environment
Experience in TCP/IP networking knowledge and troubleshooting skills
Experienced and skilled working with Microsoft Office, M365, Outlook, Teams
Experienced and skilled working with Trading Phone and recording System
Experienced in Market data systems: Bloomberg, Thomson Reuters Eikon
Experienced in Trading systems: Thomson Reuters FX Trading, EBS, etc
Microsoft Office: Advanced of Word, Excel, Access and PowerPoint
Good technical working knowledge of Windows Servers and SQL Server
General understanding of financial markets and products is added advantage
Experience working within financial services being desirable
Experience in first and second level of supporting and managing dealing room applications, system and infrastructure
Experience in Trading Phone systems: IPC Unigy, voice recorders, Turrets, Omni soft Turrets
Excellent leadership skill
Experience in leading and managing a team of System Administrators
Excellent communications skills (written and verbal), and able to manage key stakeholders
i.e. project team, security, compliance and IT operations and capable of bridging the gap between technology and business functions
Excellent organization skills and ability to manage multiple complex initiatives
Ability to prioritize and multi-task in a fast-paced/demanding environment
Strong analytical and problem-solving
Strong interpersonal/relationship-building skills and customer service values/practices
Ability to create technical documentation.
Willingness to accept additional responsibilities
Strong customer service and communication skills with a focus on rapport-building
MUFG Bank Ltd & MUFG Securities Asia Limited (collectively referred to as “MUFG”) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
Our Culture Principles
Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute
MUFG
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