What’s the role

The Senior Specialist, Intranet is an important role within Liberty Latin America’s Communications function and reports to the Director, Communications. The Senior Specialist will be responsible for the oversight and further development of the company’s ‘global’ intranet, driving employee engagement and fostering increased collaboration across the company via the platform. The individual in this role will be required to develop an overall strategy for the platform for continued employee engagement, proactively research and implement collaboration solutions for the platform, and create and manage informative and compelling content that enhances employee engagement and reinforces our culture in support of the company’s business objectives.

The Senior Specialist, Intranet is responsible for day-to-day management of the company’s intranet content management strategy aligning with our communications calendar to promote company news, announcements, and local market messaging. Further responsibilities include the site’s navigation, content (including news, articles, etc.), engagement and training of users, coordination with key stakeholders, and oversight of the technology and employee communication as it pertains to the intranet platform, governance, and support.

The Senior Specialist will work collaboratively with the Director, Communications to develop content, ensuring internal audiences remain connected to business happenings, engage with the platform, and collaborate with colleagues through the site. The role will work with colleagues across the business to ensure that the intranet is delivering clear and engaging communications, reinforcing the company culture and building our profile as an employer of choice.

What you’ll do

This role will work with stakeholders across the business and within the Communications function to develop and maintain fresh content for the intranet and support employee engagement.

Main responsibilities will include:

• Develop and maintain an intranet content strategy that aligns with the Communications calendar to reinforce company messages and culture

• Write compelling, engaging content that captivates audiences, drives traffic, and is consistent with our corporate narrative, company priorities, and brand voice

• Maintain site navigation and underlying information architecture

• Ensure the site is visually appealing and aligned with LLA brand guidelines

• Ensure consistent voice and grammatical standards

• Collaborate with teams to write/produce engaging content

• Coordinate the efforts of central/corporate content owners

• Oversee authoring and approval protocols for publishing and content updates, where appropriate in the workflow

• Partner with stakeholders to manage site improvement projects

• Help monitor employee-generated content for appropriateness

• Monitor and analyze site analytics and reports on key performance indicators (KPIs); make recommendations for improvements/changes based on these insights

• Create communication plans to announce upgrades and new features to users as needed

• Communicate actively with all main stakeholders

• Support intranet group owners in maintaining active communities, including development of community management best practices

• Ensure ongoing support and training to various user types, including average users, content owners, and functional owners, including the training of new authors on the platform

• Manage common administrative tasks related to the site

• Manage the technical relationship with the intranet vendor including to build and improve intranet functionality

• Stay on top of relevant market trends and technologies relating to collaboration tools and online content delivery systems

• Work closely with IT teams to ensure access and alignment with systems

Required Education / Qualifications:

• Degree in Communications, Journalism, or related field

Required Experience:

• 3 to 5 years of experience managing and implementing intranets

• Experience with enterprise social networks and community management

Skills & Abilities:

• Bilingual English/Spanish

• Excellent verbal and written communication skills

• Strong organizational skills with the ability to juggle changing priorities in a fast-paced, matrixed environment

• Remain calm under pressure, handling multiple deadlines and requests from multiple stakeholders

• Proven skills in project management and ability to prioritize competing interests while driving towards overall success

• Comfortable working in a cross-functional environment to ensure work gets done efficiently

• Ability to handle sensitive and confidential situations with diplomacy

• Strong leadership and inter-personal skills to be able to effectively coordinate and facilitate activities with colleagues across the business.

• High level of comfort with social software and other web-based technologies

• Excellent Microsoft Word, Excel, and PowerPoint skills

• Basic understanding of the components of common web technology (HTML, CSS, Javascript), a plus

• Proficient photo editing skills in Adobe Photoshop, a plus

Who We Are

We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region.

Why join us

Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.

Required Education / Qualifications:

• Degree in Communications, Journalism, or related field

Required Experience:

• 3 to 5 years of experience managing and implementing intranets

• Experience with enterprise social networks and community management

Skills & Abilities:

• Bilingual English/Spanish

• Excellent verbal and written communication skills

• Strong organizational skills with the ability to juggle changing priorities in a fast-paced, matrixed environment

• Remain calm under pressure, handling multiple deadlines and requests from multiple stakeholders

• Proven skills in project management and ability to prioritize competing interests while driving towards overall success

• Comfortable working in a cross-functional environment to ensure work gets done efficiently

• Ability to handle sensitive and confidential situations with diplomacy

• Strong leadership and inter-personal skills to be able to effectively coordinate and facilitate activities with colleagues across the business.

• High level of comfort with social software and other web-based technologies

• Excellent Microsoft Word, Excel, and PowerPoint skills

• Basic understanding of the components of common web technology (HTML, CSS, Javascript), a plus

• Proficient photo editing skills in Adobe Photoshop, a plus

Who We Are

We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region.

Why join us

Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.

What you’ll do

This role will work with stakeholders across the business and within the Communications function to develop and maintain fresh content for the intranet and support employee engagement.

Main responsibilities will include:

• Develop and maintain an intranet content strategy that aligns with the Communications calendar to reinforce company messages and culture

• Write compelling, engaging content that captivates audiences, drives traffic, and is consistent with our corporate narrative, company priorities, and brand voice

• Maintain site navigation and underlying information architecture

• Ensure the site is visually appealing and aligned with LLA brand guidelines

• Ensure consistent voice and grammatical standards

• Collaborate with teams to write/produce engaging content

• Coordinate the efforts of central/corporate content owners

• Oversee authoring and approval protocols for publishing and content updates, where appropriate in the workflow

• Partner with stakeholders to manage site improvement projects

• Help monitor employee-generated content for appropriateness

• Monitor and analyze site analytics and reports on key performance indicators (KPIs); make recommendations for improvements/changes based on these insights

• Create communication plans to announce upgrades and new features to users as needed

• Communicate actively with all main stakeholders

• Support intranet group owners in maintaining active communities, including development of community management best practices

• Ensure ongoing support and training to various user types, including average users, content owners, and functional owners, including the training of new authors on the platform

• Manage common administrative tasks related to the site

• Manage the technical relationship with the intranet vendor including to build and improve intranet functionality

• Stay on top of relevant market trends and technologies relating to collaboration tools and online content delivery systems

• Work closely with IT teams to ensure access and alignment with systems