Client Service Administrator, Investment Management Operations - Junior Director (AVP-equivalent) Luxembourg

3252205

We’re seeking someone to join our team as an Director(AVP-equivalent) within Client Service & Relationship Management, which is responsible for managing internal and external client relationships. We do this by engaging in client service activities, optimizing the client experience, and managing vendor/external business partner relationships.

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals

One of the largest divisions in the Firm, Operations is the first line of defence for Morgan Stanley's financial and reputational well-being and essential in delivering value to our clients. Operations is responsible for correctly settling and recording millions of transactions per day, identifying and mitigating operational risk, developing strong client relationships and partnering with technology to realize the full potential of IT and Automation. Operations has a world-class team of innovative and dedicated professionals, with a unique vantage point in the Firm interacting with all parts of the business, front to back. The Operations Senior Management team are passionate about our people development and providing best in class employee opportunities through an inclusive, forward-looking environment defined by open communication, collaboration, learning, and proactive career management.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on…

What will you be doing?

• Working with sales/legal to ensure the necessary sub distribution agreements / rebates letter are in place
• Working closely with the relevant Transfer Agent in the setting up of new clients and monitoring the initial transitions
• Trade Assistance: daily assistance to clients on trading issues (phone, email, correspondence); assistance on larges trade processing, trade corrections etc.;
• Follow up on non-receipt of subscription money and other unreconciled amounts;
• Administer claims relating to late payments and trades;
• Responsible for all aspects of client reporting, including pricing information, investment reports, static data reports etc.
• Building close relationships with a number of colleagues including Fund Administration, Product Management and the Financial Controllers Group to ensure consistent best practice is adopted in supporting all of the Morgan Stanley European Funds.

What you’ll bring in the role:

• Min. Bachelors degree
• Fluent English and Italian language skills
• Ability to establish clear goals and priorities, and address non-standard issues within area of expertise with minimal guidance and supervision
• Subject matter expertise in business area supported, client requirements, and ability to ensure control is not compromised to comply with client requests
• Culture carrier across Operations, embracing the Firm's core value
• Understanding of the roles of the various services providers associated with this product
• Previous experience of the Anti Money Laundering requirements associate with this type of product including requirements of clients in Non-GAFI countries and Private Placement Rules

What you can expect from Morgan Stanley:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42 countries.

At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action:morganstanley.com/diversity

We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

Flexible work statement:

Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Internal Applicants:

Internal mobility can be a way to grow your career and realize your professional potential. Typically, you must be in your position for at least 18 months and performing satisfactorily before applying for another job at the Firm. Internal applicants can find out more regarding career navigation, mobility guidelines and policy on our employee portal by clickinghere.

/*Please note that this role is settled in Investment Management, not IT/

Job: *Other

Title: Client Service Administrator Investment Management Ops - Junior Director (AVP-Equivalent)

Location: Europe, Middle East, Africa-Luxembourg-Luxembourg-Luxembourg

Requisition ID: 3252205