Job Information
FCS Financial Operations Support Specialist in Jefferson City, Missouri
Description/Job Summary
Take the next step in your career with FCS Financial, part of the nationwide Farm Credit System, and act on this opportunity to join our top quality agricultural lending institution! FCS is seeking a customer focused, friendly, accurate, and detail-oriented individual to join our Team! If you have experience in customer service and excellent communication skills, this opportunity is for you! The Operations Support Specialist position provides customer service and operational support to internal and external Association customers.
The starting salary for this position is $40,500, however salary may be commensurate with experience.
This position is located in Jefferson City.
A Hybrid - Remote Office Work Environment and flexible work schedule will be considered after the initial training period is complete and based off of the candidates' qualifications and needs.
This position is open until filled.
This position is classified as non-exempt under the Fair Labor Standards Act.
Department: Marketplace Services
Reports to: Team Leader, Operations Support
Supervises: None
Responsibilities/Duties
Job Functions*
Percentage
Job Functions
40%
Operations Support and Processing
Provides internal operational support to various Association functions by:
Setting Up and Processing Branch PCA loan requests utilizing CRM and Scorecard Underwriting.
Collaborates with Branches on Early Delinquency customer contacts
Calculates Lease payments, prepares lease documentation and provides liaison between Association lease resources and Farm Credit Leasing
Administers the Associations Centralized UCC process including new filings, amendments, UCC searches and Monthly Reporting.
Administers Branch PCA Paid in Full Process including release of liens and returning paid notes
40%
Customer Service
Utilize various Customer contact channels to provide external customer service in support of various Association functions by:
Identifying and resolving customer requests for information and action resulting from Website inquiries
Identifying and resolving customer requests for support of the Association On line Banking system (Customer Portal)
Providing account service to Express Branch customers by responding to requests for service and payment processing.
Providing customer onboarding for new AgDirect accounts by making initial contacts, providing Association information and identifying potential opportunities.
Generally informing customers by explaining procedures, answering questions, providing information and recommending potential products and services.
10%
Account Maintenance
Applies standard processes, policies and procedures to determine actions on various account maintenance activities, which may include:
Posts receipts and disbursements daily
Monitors daily, monthly and year end reports to identify and resolve discrepancies
Monitors Association insurance documentation to ensure procedural requirements are met
5%
General Office Duties
Authorizes invoices for office expenses
Handles internal and external mail
5%
Other duties as assigned to meet the needs of the organization.
Essential Functions for this position consist of all items listed under any category that make up 5% or more of the job duties. This job description is subject to change without notice.
Required Skills
Minimum Qualifications
High School diploma
2 years of related experience
Or an equivalent combination of education and experience sufficient to perform the essential functions of the job
Required Knowledge and Skills
Working knowledge of the operation of a multi-line phone system
General knowledge of credit processing procedures
General knowledge of accounting practices and procedures
Oral and written communication skills, sufficient to exchange information effectively with peers, supervisor and customers
Skill in listening and conveying awareness of a customer's problem or issue to find resolution
Skill in performing a variety of duties, often changing from one task to another of a different nature
Skill in organizing material and information in a systematic way to optimize efficiency
Skill in recognizing and maintaining confidential information
Skill in utilizing Word, Excel and Outlook to increase efficiency and/or effectiveness.
Responsible to appropriately protect the confidentiality, security, and integrity of the Association's systems and data and clients' data