Key Responsibilities

Create under supervision quotations/opportunities in ERP system and provide to customer. Dealing with limited volume

Create under supervision and maintain accurate Sales Orders in ERP

Escalate customer requirements not being met

Handle customer inquires via phone, e-mail, and fax

Functional Knowledge

• Demonstrates conceptual knowledge of theories, practices and procedures within a discipline

Business Expertise

• Applies general knowledge of business developed through education or past experience

Leadership

• No supervisory responsibilities; accountable for developing technical contribution

Problem Solving

• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments

Impact

• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines

Interpersonal Skills

• Exchanges straightforward information, asks questions and checks for understanding

Key Responsibilities

• Customer parts, return, repair, service requests interaction and processing

• Quote, part# inquiry, problem parts, pricing issue follow up and update

• Order management incl. book, bill, tracking, update, change and troubleshoot

• Entitlement checks

• Service dispatch

• Part expedite, fulfillment and delivery coordination

• Customer escalation follow up and update

• Multi-regions support for the above scope

Requirements

• Bachelor degree in International Business, business administration, or foreign language

• Willing to take 2nd shift

• Above 2 years order management related experience preferred

• Familiar with SAP/CRM, MS Office (Excel skill highly required)

• Personality with positive, proactive, detail-oriented, and responsible

• Good Communication skill / Team player/ Delicate work skill

• Excellent telephone communication skills

• Good communication writing skills in English and Chinese

• Business knowledge on Import and Export business and international trade business

• Experience In service/sales order management, Inventory management, or relevant

• TOEIC score higher than 750

輪班說明 :

• 採四班二輪制並支付輪班津貼: 大夜班(每月NTD 15,000)，大日班(每月NTD 7,500)

• 大夜班(晚上七點至隔天上午七點)與大日班(上午七點至當日下午七點)

• 每一班表十二小時，實際工作時間十小時，休息兩小時

• 每三個月調換日、夜班表一次

Qualifications

Education:

Associate's Degree

Skills:

Certifications:

Languages:

Years of Experience:

Up to 1 Year

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

No

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.