Description Location: This position is located at our Dublin, OH campus with hybrid flexibility. Who we are Founded in 1999 and headquartered in Central Ohio, we're a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we're on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors. We're committed to building diverse and inclusive teams - more than 2,000 of us and counting - so if you're excited about this position, we encourage you to apply - even if your experience doesn't match every requirement. About the role The Client Manager (CM) is a relationship management and customer success role that provides direct support to the Client Engagement Group (CEG) by working with the Client Executive (CE) to ensure client and/or reseller partner satisfaction and retention of Quantum Health's clients and partners, ultimately contributing to member utilization, satisfaction, growth, and revenue. The Client Manager should have a deep understanding of the care coordination process, as they manage day-to-day client needs and expectations, directly offering support and escalating as necessary. What you'll do Respond to complex inquiries, solve non-routine problems with a white-glove approach using autonomy and discretion to ensure client satisfaction with the services provided by our Care Coordinators and Clinical teams. Address and promote status and/or resolution of issues to clients, partners, benefit consultants, and other vendor partners in a thoughtful, professional and articulate manner. Collaborate with team/pod leadership, clinical team leads, IT, business intelligence, and other internal SMEs for resolution of client inquiries, issues, and reporting requests. Partner with third-party vendors, including the Third-Party Administrator (TPA), Pharmacy Benefit Managers (PBM), Stop-Loss carrier, and others, on behalf of the client/partner to gather or communicate information and /or resolve issues. Assist in the facilitation of standard client processes such as business reviews, annual renewals, communication strategies, and requests. Advise Client Executives of client/partner status and any opportunities for improved satisfaction and/or revenue generation. All other duties as assigned. What you'll bring Education: High School Diploma or General Education Development (GED) equivalent required; bachelor's degree preferred. Experience (Internal): 2+ years' experience as a Care Coordinator/Patient Service Representative or Account Coordinator/Account Manager and 1 year of experience interfacing directly with clients with healthcare organization representatives (HR, benefit consultants, third-party vendors, etc.) Experience (External): 2+ years' experience as an Account Coordinator/Account Manager/Customer Success Manager within a healthcare navigation/employee benefits or similar industry. Strong customer service skills with the ability to manage difficult internal and external conversations alike. Ability to research and determine root cause and analysis; facilitate prompt and effective resolution aligned with Quantum Health's business goals. Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.

Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily.

#LI-AT1 #LI-Hybrid What's in it for you Compensation: Competitive base and incentive compensation Coverage: Health, vision and dental fea