Description

Do you want to work on complex problems in the real time communications space while building Amazon's communications platform powered by Amazon Web Services (AWS)? Are you looking for a fast-paced AWS team to apply your deep analytical and engineering skills to? The Amazon Chime SDK team builds APIs and SDKs to deliver Real Time Collaboration as an easy-to-use AWS service with the pay-for-what-you-use model. We enable AWS customers to build collaboration features like audio, video and chat into their existing applications and services. Customers start from a simple and familiar on-boarding experience they are used to with AWS services with documentation and samples and build up to solving complex workflows with Bots interactions. We also build sticky differentiators for the service leveraging other AWS services like WorkDocs, Alexa, Comprehend, Transcribe, etc.

We believe in using AWS's scale, reliability, flexibility and ease of use to deliver early versions of this exciting software quickly and iteratively, to get customer feedback, and use the feedback to make data driven and agile decisions. We rely on software engineers leveraging their own expertise and perspectives to drive quality into our product.

We are seeking a Sr Telecom Support Engineer with deep knowledge of SIP protocol and Linux/UNIX expertise to help us support and expand Amazon Chime’s telecom infrastructure. You will be part of a global team responsible for the day to day operations, deployment, and break/fix for our services. As a Sr Telecom Support Engineer, you will focus on complex and ambiguous problems for our customers and service, will be part of a follow-the-sun on-call team, and will handle critical event escalations.

About AWS

Diverse Experiences

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Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

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Applications and Higher Level Abstractions (Apps)

AWS Applications and Higher Level Abstractions (Apps) provides horizontal and industry vertical applications for business users with the same on-demand scalability, reliability, pay-as-you-go pricing, and machine learning expertise that drive AWS services. The AWS Applications group includes services such as Amazon Connect (a cost-effective cloud contact center), our End User Computing (including Amazon Workspaces, AppStream, etc.), Marketing Tech (Amazon Pinpoint), and Autonomous Checkout and Biometric Identity Services (Just Walk Out, Amazon One) for retail, sports, travel, and other verticals.

We are open to hiring candidates to work out of one of the following locations:

Dublin, D, IRL

Basic Qualifications

• 6+ years relevant engineering experience in a technical operations environment

• 3+ years of SIP/VoIP Telephony design and operational experience

• 2+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of telephony systems.

Preferred Qualifications

• Proven networking and troubleshooting skills.

• Experience with telecom systems and protocols (SIP, RTP, PSTN)

• Familiar with open source SIP stacks

• Experience troubleshooting carrier and various connectivity issues both IP and TDM

• Solid understanding of the Linux Operating System

• Excellent TCP/IP networking fundamentals

• Must have excellent communication and documentation skills

• Expertise in many of the following technologies and protocols: BGP, OSPF, SIP, RTP, IP, TCP, UDP, DNS, DHCP, T1/E1, Ethernet, firewalls, IT security best practices

• Software development experience

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).